New to Virgin and can't manage my package

Hi Daynig 

Welcome to the Community Forums. 

Sorry to hear you've not been able to manage your TV package through your online. 

If you've a stream package, then this should be managed through your package. Once you've signed onto your online account, go to; My Package > Stream Selection > Manage my Steam. 

This should take you to a page that shows your stream plan. 

Let us know if you're getting errors when following the steps above and where the steps failed, and we can investigate further.  

Hi Carley and thanks.

There's no 'error'

When I log into my account, via either of 2 browsers, Chrome or Edge, I see boxes with options - My latest bill (estimate since I haven't had one yet), Service status, Your package and account settings. Further down, there's 'you might also like' and a few more options.

When I select the 'Your package' option, I get a lot more boxes - including Broadband, Mega TV (the package I signed up for), Landline, Mobile, Volt (not active) and My Flex Plan (which I DO have).

When I select the Manage button under My Flex Plan, I get the page saying 'Looking for an upgrade' (with the smiley face) and the 'Chat to us now' button - which does nothing.

So I then try the App, which presents similar options - all of which present me with only that 'Looking for an upgrade?' page!

Nowhere do I get the option to see the components of the package I have, let alone make any changes. I know that this isn't right as every where I read, I should be able to manage my package by adding and removing options myself.

Something isn't working.

I HAVE deleted my cache and cookies on both browsers - and it makes zero difference.

Please help!

Nigel

I've been told that it's a known issue and that it's being investigated by support and development.

So far no news on a resolution.

I won't hold my breath...

If/when I DO get a fix, I'll post that here.

Still no news of a solution... * sigh *