Hi Steven
Thanks for taking the time to reply to my post
Firstly I can confirm that I have not had any missed calls. However on Thursday I received a call from the number I ring for VM, upon answering nobody spoke and after 33 seconds the line went dead
We have had a mains water flood resulting in the property being uninhabitable.
In April a reduced contract was agreed, due to us being unable to access the services,and I was informed the contract would need to be extended every 3 months and if circumstances still same to ring near to but before 3rd July.
20/06/24 Rung to confirm required extension. Operator assured me this had all been done.
Following this I have received a bill for the full amount for June and lost volt benefits.
Numerous phone calls to VM have not resolved the issue.
I would very much appreciate any help or advice in regard toHi Steven
Thanks for taking the time to reply to my post
Firstly I can confirm that I have not had any missed calls. However on Thursday I received a call from the number I ring for VM, upon answering nobody spoke and after 33 seconds the line went dead
We have had a mains water flood resulting in the property being uninhabitable.
In April a reduced contract was agreed, due to us being unable to access the services,and I was informed the contract would need to be extended every 3 months and if circumstances still same to ring near to but before 3rd July.
20/06/24 Rung to confirm required extension. Operator assured me this had all been done.
Following this I have received a bill for the full amount for June and lost volt benefits.
Numerous phone calls to VM have not resolved the issue.
I would very much appreciate any help or advice in regard toHi Steven
Thanks for taking the time to reply to my post
Firstly I can confirm that I have not had any missed calls. However on Thursday I received a call from the number I ring for VM, upon answering nobody spoke and after 33 seconds the line went dead
We have had a mains water flood resulting in the property being uninhabitable.
In April a reduced contract was agreed, due to us being unable to access the services,and I was informed the contract would need to be extended every 3 months and if circumstances still same to ring near to but before 3rd July.
20/06/24 Rung to confirm required extension. Operator assured me this had all been done.
Following this I have received a bill for the full amount for June and lost volt benefits.
Numerous phone calls to VM have not resolved the issue.
I would very much appreciate any help or advice in regard to this.
HiHi Steven
Thanks for taking the time to reply to my post
Firstly I can confirm that I have not had any missed calls. However on Thursday I received a call from the number I ring for VM, upon answering nobody spoke and after 33 seconds the line went dead
We have had a mains water flood resulting in the property being uninhabitable.
In April a reduced contract was agreed, due to us being unable to access the services,and I was informed the contract would need to be extended every 3 months and if circumstances still same to ring near to but before 3rd July.
20/06/24 Rung to confirm required extension. Operator assured me this had all been done.
Following this I have received a bill for the full amount for June and lost volt benefits.
Numerous phone calls to VM have not resolved the issue.
I would very much appreciate any help or advice in regard to this.
Hi Steven
Thanks for taking the time to reply to my post
Firstly I can confirm that I have not had any missed calls. However on Thursday I received a call from the number I ring for VM, upon answering nobody spoke and after 33 seconds the line went dead
We have had a mains water flood resulting in the property being uninhabitable.
In April a reduced contract was agreed, due to us being unable to access the services,and I was informed the contract would need to be extended every 3 months and if circumstances still same to ring near to but before 3rd July.
20/06/24 Rung to confirm required extension. Operator assured me this had all been done.
Following this I have received a bill for the full amount for June and lost volt benefits.
Numerous phone calls to VM have not resolved the issue.
I would very much appreciate any help or advice in regard toHi Steven
Thanks for taking the time to reply to my post
Firstly I can confirm that I have not had any missed calls. However on Thursday I received a call from the number I ring for VM, upon answering nobody spoke and after 33 seconds the line went dead
We have had a mains water flood resulting in the property being uninhabitable.
In April a reduced contract was agreed, due to us being unable to access the services,and I was informed the contract would need to be extended every 3 months and if circumstances still same to ring near to but before 3rd July.
20/06/24 Rung to confirm required extension. Operator assured me this had all been done.
Following this I have received a bill for the full amount for June and lost volt benefits.
Numerous phone calls to VM have not resolved the issue.
I would very much appreciate any help or advice in regard to this.
Hi Steven
Hi Steven
Thanks for taking the time to reply to my post. I am trying to extend a temporary agreement. In April I negotiated reduced rate due to flood that resulted in our house being uninhabitable. I was advised that I needed to ring in to renew the agreement every 3 months if still unable to use services and should ring before 3rd July. I rung on 20th June and was advised agreement would be extended. However it has not, the correspondence I have received does not reflect the the agreement. I have not had any missed calls but did receive a call on Thursday night. When I answered the call no one spoke and the call was cut off after 33 seconds.
I would appreciate any advice regarding this issue.
Kind Regards