tech support
Another one here, I noticed mine after several phone calls where the other end couldn't hear me but I could hear them.
I've done the reboots, factory reset, reconnected all the cables and checked the router is barely even warm but the red light is still on.
My call to tech support just resulted in them saying it all looks fine from their end and not to worry about it but with the light on all the time it can't now warn of a real overheat if it happens.
Hi lostboy
Thanks for joining me on PM and confirming your details. This has allowed me to book in a tech visit for the red light on the hub. It'll be viewable shortly via the online account. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.
There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment