co_olin
2 months agoJoining in
Slow speed, woeful support 😩
Long term VM broadband customer, been on 1Gig since Jan and it was originally 900m+, but last 3 months it's maxed out at 475m and nothing in all the guidance has changed this. I should say we use the hub in modem mode and I only test speed wired.
Really painful VM support experience, who only want to resolve WiFi speed/coverage or educate me about the impact the number of connected devices can have. Combine that with chat questions that fail to get you a human, a broken link for the WhatsApp handover, and you have to reflect that this is a pretty apauling
Lots of Post RS errors and uncorrectable errors. Check all cables and connections are tight and in good condition. Also check for local faults on 0800 561 0061.