Forum Discussion

Christeadly's avatar
Christeadly
Joining in
9 months ago
Solved

Unable to manage Stream Box

Like a lot of posts I cannot access / add / manage any ‘add ons’ for my Stream Box

i keep getting the following error code (which isn’t on any of the Help sections on the website)

the QR code is also a dead end. I have seen other posters getting support with IT, is there a specific link to raise a ticket with them?

Thanks in advance

3 Replies

  • Hi Christeadly

    Thanks for your post and welcome to our community.

    We're sorry to hear you're unable to manage your stream add ons. 

    Are you trying to manage the subscriptions via your online My Virgin Media account here? Or via the home page on your stream box? Instructions on how to do this both ways can be found here here  

    Please try both methods and pop back to us when you can. 

    • Christeadly's avatar
      Christeadly
      Joining in

      Apologies for the late reply…..the link worked great thanks 👍