Our internet connection dropped after a thunderstorm today Sunday.Had flashing green light.Virgin media status check said engineer will visit Wednesday.Tried a hard reset 60 seconds following advice on here.This is the network log.Any help before Wed...
I want to move my router to a different room. It's already been in that room and there's a box on the wall but it no longer has the screw in connection
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
My brown box outside is broken how do i get this replaced
Been having issues with connectivity when streaming and online gaming since 21/05/23.Tried the usual troubleshooting methods however VM call center found no issues on their end on 01/06 and suggested a pin-hole reset. Issue was unresolved after the ...
Hi, I am looking at getting a resin driveway installed. My current underground cable does not run through a conduit and is the old brown wire. I currently have block paving in place. Would it be possible to have my cable fitted with a conduit prior t...
  Hi, I’m reaching out here in case anyone has any advice or can escalate my issues to someone who can. Im a new, first time VM customer and had our install last week but it’s been nothing but issues since. The first issue was the engineer drilling a...
Hi all,Struggling to get anywhere with this, have noticed in the last couple of weeks that file downloads are happening as if throttled, whilst streaming TV for example has been fine so checked the modem status to find its looking bad (see below).I h...
Hi johny I am also facing the same issue here. No virgin wall socket [MOD EDIT: Post split to create own thread]
Hi, Hope this message finds you well. I came across this post as I have a similar issue. I have recently bought an old house complete with so many cables and VM boxes in every single room. I dont want these cables and boxes. Is it possible to get t...
