Hi, I’ve just moved into a new flat (one of 6 in my building) and ordered the self set up WiFi box. It’s telling me to plug in the white cable to a wall socket but I don’t think I have one which will work. The only one I have is like this which does ...
I placed an order 25th September 2023 for delivery on 2nd October, I received confirmation of account number and area code but nothing since and no order has arrived, please can you check on the status of my order
Hi,I used the postcode checker and my house number isn’t available for broadband, but all of my other neighbours within my postcode and area have Vm available to them. I really want to use your broadband and think it’s a shame that you have missed ou...
I need an engineer . The QuickStart package doesn’t connect to my broadband connector in the wall . The connectors don’t fit . The cable to the tv not long enough . Easy enough to contact when selling me the product
Is it standard for installed cable to be c50mm (2”) below the ground and not in a duct? Seems likely to get damaged?
Hello,Connection has been a bit iffy this week (which is unusual). CM restarted itself while I was at home during the day on Tuesday 8th. There was a suggestion of work in my area that day 12am-5am, but it was later this day I first properly noticed ...
Ok,so I will be moving house soon and decided to take VM with me. From what I've heard the previous owners had Sky. Can I use the same socket, or will they need to drill another hole? [MOD EDIT: Subject title changed for clarity]
Hi there, I received the Virgin hub but cannot connect the isolator cable to the wall. Please see images. I know that previous owner had Virgin, not sure what link I am missing. Help please!
I can’t setup a virgin account because I never received a welcome email with my account details. The internet has been working fine for a couple of days now but I still need an account. please send a new welcome email asap
Hi update my broadband package from 500 to1 gig threw the virgin media app But had no word back should off been activated now and new router sent out Order reference: CH2051082936
