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No welcome email

Joining in

I can’t setup a virgin account because I never received a welcome email with my account details. The internet has been working fine for a couple of days now but I still need an account.


please send a new welcome email asap


Forum Team (Retired)
Forum Team (Retired)

Hi Deborah965 👋

Thanks for posting, and welcome to the Forums!

I'm sorry to hear you're having problems signing up with your online account due to not receiving your welcome emails. I've taken a look on our side, and can see you spoke with our team shortly after posting.

Have you been able to get this issue resolved, or do you still need some further assistance?


Reece - Forum Team

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