Virgin media not available at my address

[Bradders1262]

Hi,

I used the postcode checker and my house number isn’t available for broadband, but all of my other neighbours within my postcode and area have Vm available to them. I really want to use your broadband and think it’s a shame that you have missed out my address and allowed every other address within my vicinity to have connection to your broadband. It doesn’t make sense. I had contacted you but eventually I got no reply. Can a spotter/engineer be sent to my address to check this please as I don’t think this is right?! Thank you 

[VM-Jon]

Hi @Bradders1262 

Thank you for reaching out to us here, welcome to the community.

There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.

Thank you

Jon

[6f]

Hi Martin/VM team,

I'm in a very similar situation, entire street has VM, I live at the end of a small private road on the same street, and would love to get VM, I own the land, so no problem with the way leave, be great if somebody could get in touch?

[nodrogd]

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@6f wrote:

Hi Martin/VM team,

I'm in a very similar situation, entire street has VM, I live at the end of a small private road on the same street, and would love to get VM, I own the land, so no problem with the way leave, be great if somebody could get in touch?

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Private roads are an issue. VM would have to obtain wayleave from every homeowner to install, whether they wanted the service or not. This pushes up the cost of a project that would already be expensive as the infill would only be a handful of houses, hence small return. If the area build is legacy HFC network from the 1990s it would be a non-starter anyway, as there would be no excess capacity for HFC, & fibre overbuild would involve modifications up to 1km away from the installation.