georgehc
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Installation delay delay delay
I'm honestly gobsmacked by my experience as a new customer to Virgin. I signed up for the 1Gbps fibre package on 17/01/24 and then found out nothing was processed until 25/01/24! 3 days before I was going to move into my new flat. I sorted that out and they then told me installation would be on the 8th of Feb. I accepted that but of course they then delay it further 3 days before installation! All they say is that it requires external work but not when this will actually be done. New date was then set as 26/02/24, over a month at this point. I even hired a 4g router to tide me over these couple of weeks so I can watch tv/wfh. No prizes for guessing what happened today! The new date is 16/03/24!!! The issues are "council permits" according to one of the customer service team but looking at this forum I have no clue whether that's real or not. At this point, I think I'm just gonna order broadband installation from a few different companies and see who turns up first. I feel like I'm fighting tooth and nail to pay them money. God knows how the service will be if I actually get it installed.751Views0likes2CommentsCan't verify new email address
Hi, I'm trying to change the email associated with a Virgin Media account but everytime I try to verify the new email, I am asked to sign in which I cannot do because the new email is not verified. Is there a delay with this update? I can still sign in with the original email but this verification step will not work across multiple devices.289Views0likes1Comment