QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

New customer

I have been with Sky for 23 yrs and as the trees near my home have grown I am having issues. I want to go to Virgin as it has been installed in my street.Now we’re do I start???I called Virgin sales and gave all my info was told it’s not available at...

Andybassa by On our wavelength
  • 2 replies
  • 0 kudos

Resolved! WiFi pods and Hub wiring

I have M250 Superhub 3.0 I get very poor wifi in 2 bedrooms <14 Mb/s. Its been like this since installation several years ago. I now see VM is providing wifi pods. I would like to request 2 please. I cannot find anywhere on MyVM to request or order.A...

BenHawkeye by On our wavelength
  • 3 replies
  • 0 kudos

No service since thunderstorm

Our internet connection dropped after a thunderstorm today Sunday.Had flashing green light.Virgin media status check said engineer will visit Wednesday.Tried a hard reset 60 seconds following advice on here.This is the network log.Any help before Wed...

peter50 by On our wavelength
  • 5 replies
  • 0 kudos

Moving router

I want to move my router to a different room. It's already been in that room and there's a box on the wall but it no longer has the screw in connection

SharonR2 by Tuning in
  • 2 replies
  • 0 kudos

Re: Re reouting internal cable

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

Tudor by Very Insightful Person
  • 0 replies
  • 0 kudos

Packet Loss with Hub 5 since 21/05/23

 Been having issues with connectivity when streaming and online gaming since 21/05/23.Tried the usual troubleshooting methods however VM call center found no issues on their end on 01/06 and suggested a pin-hole reset. Issue was unresolved after the ...

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Grey1 by Tuning in
  • 11 replies
  • 1 kudos

Conduit for cable wire

Hi, I am looking at getting a resin driveway installed. My current underground cable does not run through a conduit and is the old brown wire. I currently have block paving in place. Would it be possible to have my cable fitted with a conduit prior t...

Bigjaw by Joining in
  • 2 replies
  • 0 kudos

Poor/incomplete install

  Hi, I’m reaching out here in case anyone has any advice or can escalate my issues to someone who can. Im a new, first time VM customer and had our install last week but it’s been nothing but issues since. The first issue was the engineer drilling a...

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Waspeh by Joining in
  • 1 replies
  • 0 kudos