Red Light on Router Advice please
My router is showing a red light although everything works fine it’s happened about the same time of year in 2022 if someone can point me in the direction to get it fixedthanks Robert
Forum Posts
Repeat cancellation of installation.
Ordered virgin media back in October. I am now on cancellation number 6 as it’s been pushed further back to February the 8th. We currently have 15mbps in the house, I can just about watch Netflix and use my phone at the same time The best part is I ...
Pod order not arrived
I ordered a wifi pod via chat on the 08th January.It still hasn't arrived. Is there a way to check the order or escalate this?
No virgin media wall socket
Hi, I just received the kit to set up broadband, however the flat only has a wall socket as image attached, the cable doesn't fit the plug, please advise for a solution?Thanks in advance.
Switching broadband and phone to virgin
I’m switching my current phone and broadband with octopus energy over to virgin media. I’m transferring the same landline number. I’ve spoken to 3 different sales staff at virgin, 2 have said that I don’t need to contact my current provider at all an...
missing package
i recently purchased a the gig1 broadband package and my kit hasnt arived on the selected date wich was the 16th of jan and my account hasnt been created please can i get some help
Specific Installation Date & Time
I live in a shared apartment building which already has a Virgin Media connection, with a locked room in which the distribution panel is located. To enable this to be opened I need the apartment manager present. I have contacted the apartment manager...
Resolved! intermittent signal EH15
Hi, having issues with frequent signal drop outs, affecting both laptops and phones, and causing our work VPNs to drop out and video calls to freeze.When I look at service status for our postcode it shows green - but when I go in and test the hub it ...
Resolved! Possible return to Virgin
Hi,I'm currently thinking of changing provider, Im with BT at the moment and due for renewal on the 13th Feb, BT have jacked there charge up to £37 for my 28meg service (currently paying £31), our street is an old one (previous house was only 3 stree...
Resolved! URGENT: I dont't have a Virgin Media box inside the house
We moved into our new house yesterday. Our previous broadband provider was BT; however, we had to switch to VM as BT offered very low speed in the new house's area. We ordered the internet on Black Friday as it was a great deal with a start date of 1...
