I have been with Sky for 23 yrs and as the trees near my home have grown I am having issues. I want to go to Virgin as it has been installed in my street.Now we’re do I start???I called Virgin sales and gave all my info was told it’s not available at...
I have M250 Superhub 3.0 I get very poor wifi in 2 bedrooms <14 Mb/s. Its been like this since installation several years ago. I now see VM is providing wifi pods. I would like to request 2 please. I cannot find anywhere on MyVM to request or order.A...
I average about 850 meg and I am not getting 1 gig or above at all what is the process call Virgin? I no longer use the TV or Phone service so what is the contact number. Thanks
Our internet connection dropped after a thunderstorm today Sunday.Had flashing green light.Virgin media status check said engineer will visit Wednesday.Tried a hard reset 60 seconds following advice on here.This is the network log.Any help before Wed...
I want to move my router to a different room. It's already been in that room and there's a box on the wall but it no longer has the screw in connection
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
My brown box outside is broken how do i get this replaced
Been having issues with connectivity when streaming and online gaming since 21/05/23.Tried the usual troubleshooting methods however VM call center found no issues on their end on 01/06 and suggested a pin-hole reset. Issue was unresolved after the ...
Hi, I am looking at getting a resin driveway installed. My current underground cable does not run through a conduit and is the old brown wire. I currently have block paving in place. Would it be possible to have my cable fitted with a conduit prior t...
Hi, I’m reaching out here in case anyone has any advice or can escalate my issues to someone who can. Im a new, first time VM customer and had our install last week but it’s been nothing but issues since. The first issue was the engineer drilling a...
