Forum Discussion

Coffee101's avatar
Coffee101
Settling in
5 months ago

What do I need to removed to plug Virgin Hub in please?

Just moved house and Virgin says there’s a connection which there is an NTL one, looks like someone’s maybe used a longer cable and cut it, which cut should I remove to screw my hub in? Thank you 

4 Replies

    • legacy1's avatar
      legacy1
      Alessandro Volta
      5 months ago

      Its was easier to cut the cable then unscrew it?

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team (Retired)
      5 months ago

      Hi Coffee101 👋 Thank you for your post and welcome to the Virgin Media Community 🙂

      Has following the suggestions provided resolved the query?

      Please pop back to us at your earliest convenience.

      Regards,
      Daniel

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    5 months ago

    Just unscrew the existing cable end .  The new QuickStart cable is a push fit.