Hi , im moving into me partners and were getting virgin installed on the 19 th of July, there has never been virgin in the house previously, her property has a fully block paved drive , They asked me about the drive and I gave them all the relevant information, but I've not heard nothing since , will the installation go ahead ? I've heard they won't lift drives ? Regards, Dave
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Try the pre-installation and delivery team on 0800 052 1734 for further info (although take anything they say with a large pinch of salt as often they know nothing at all about the job and are just reading a random date from a screen in front of them).
VM's installers will find the quickest/easiest route to get a cable from the street to the home.
Forum TeamHi davetomlinson9,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
Before services are installed, there will be a pre-install visit done to complete any external work. This can be done at any time between the point of ordering and the installation date. If further work is required then the installation may be delayed.
If we need more information, or there are any issues, the team will reach out to you directly.
Many thanks,
VM has ways of getting underneath or around the paving. Some homeowners choose to lift the block paving themselves along the cable route and do relaying themselves as well.
They will often fix the cable along a fence or wall from the road to the house if that is a convenient way to avoid lifting paving.
The only sure way to have the cable where you want it is to be there at the time, but normally you won't have any notice of them coming.
