SYNC Timing Synchronization failure

Question

For the past 4 weeks I’ve had constant broadband issues where the connection drops for a couple of minutes. Every occurrence of this coincides with the following critical error being logged in the modem: SYNC Timing Synchronization failure - Loss of Sync.

An engineer came out last week to have a look and stated that “the signals are too high” so they reduced the signals. Unfortunately this has not fixed the issue.

I’ve also noticed that when the internet drops it often coincides with the TV picture breaking up briefly.

Anyone got any advice on how to move forward?

Kath_P · Answer

Hi eyeoftime,&nbsp;
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you've had continued issues with your connection. Checking things here, we can see you've had a further visit since you posted. How have things been since then?
Pop back and let us know so we can help 😊
Many thanks,&nbsp;

eyeoftime · Answer

Things do seem to have improved since the second visit. Keeping my fingers crossed that it continues 🤞

Forum Discussion

SYNC Timing Synchronization failure - Loss of Sync

2 Replies

Related Content

SYNC Timing Synchronization failure - Loss of Sync

Ethernet keeps dropping out, "SYNC Timing Synchronization failure"

SYNC Timing Synchronisation Failure

SYNC Timing Synchronization failure