Forum Discussion

eyeoftime's avatar
eyeoftime
Settling in
23 days ago

SYNC Timing Synchronization failure - Loss of Sync

For the past 4 weeks I’ve had constant broadband issues where the connection drops for a couple of minutes. Every occurrence of this coincides with the following critical error being logged in the modem: SYNC Timing Synchronization failure - Loss of Sync.

An engineer came out last week to have a look and stated that “the signals are too high” so they reduced the signals. Unfortunately this has not fixed the issue.

I’ve also noticed that when the internet drops it often coincides with the TV picture breaking up briefly.

Anyone got any advice on how to move forward?

7 Replies

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    20 days ago

    Hi eyeoftime, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've had continued issues with your connection. Checking things here, we can see you've had a further visit since you posted. How have things been since then?

    Pop back and let us know so we can help 😊

    Many thanks, 

    • eyeoftime's avatar
      eyeoftime
      Settling in
      14 days ago

      Things do seem to have improved since the second visit. Keeping my fingers crossed that it continues 🤞

      • Lee_R's avatar
        Lee_R
        Icon for Forum Team rankForum Team
        12 days ago

        Hi eyeoftime thanks for the update.

        We're pleased to hear that your service has improved since the last engineer visit. Please do get back to us if you have any further issues.

        Regards

        Lee_R

    • eyeoftime's avatar
      eyeoftime
      Settling in
      12 days ago

      Spoke too soon, there’s definitely a correlation between TV issues and Broadband issues. I setup the ThinkBroadband monitor, here’s the past 24 hours, though this has been going on for the last 3 days.

       

  • eyeoftime's avatar
    eyeoftime
    Settling in
    12 days ago

    looks like I was a little to eager in my optimism. Still having issues. I’ve now seen that the issues with the internet almost always coincide with issues with the TV. I setup the thinkbroadband monitor. Here’s the last 24 hours. Though this has been going on for the last 3 days or so.