Virgin Media Community

Email Hacked posting again in the hope someone can help me?

My virgin.net email has been hacked. The hacker has sent me an email from my own email address. I can no longer sign into my account on line as my email is not accepted - although my emails are still coming through on my phone and laptop. Please can ...

Lost access to email - code DEF01

Hi VirginmediaI have lost access to my virgin email today since about 9.15am UK time. When I tried to login I was given a page to say the account is locked and I needed to reset the password via the virginmedia.com account. I followed the instruction...

Re: Re: Virgin media Netflix accont added without my authorisation repeatedly

Hi my 83 year old mother is having exactly the same problem. I have contacted Netflix and I got the same reply as in your post. I then contacted Virgin Media and they said that it wasn’t their problem either. After further discussions, the online cha...

Billed for Netflix that I do not have

Is anybody else having this problem?For months now I have been billed £17.99 for Netflix premium that I do not have. It is described as a Stream Subscription. I do not have any TV services from VM, I only have broadband. I have never requested Netfli...

Virgin Media/ Netflix

Since last July I’ve been charged every month for Netflix, which I don’t have through Virgin.Every month I ring you and you agree that I am being mis charged, then you refund me, and say very sorry won’t happen again, and here I am again

Resolved! Blueyonder and VM account issues

I have had my Blueyonder account for 25+ years. it was working fine up until 5pm today. I am a Virgin Media customer and have been for the same time period.i access my account via mail app on my iphone. i tried to access my emails via the VM accou...

Avoid this company at all cost, SERIOUSLY AVOID

(from my trust pilot review)Where do i start with this farce, I have never dealt with such a poor customer services in my life. We have been with Virgin Media for 27 years and for many years they were great. You could phone up a UK call centre and ta...

Netflix incorrectly added to my account

I have had Netflix added onto my Virgin media bill since October I have been trying since then to get a virgin media to remove it. Virgin media tell me to ring Netflix Netflix tell me I do not have an account with them and they cannot help me and tel...

Missing Omnibox Cover

Hello, The omnibox cover at my flat is missing and the wires are exposed. How can I arrange a replacement?

Intermittent internet connection

Since February the signal to my TV box is constantly dropping and disconnecting requiring me to reboot my set box and the router nearly every other day. I have another TV box in another room which my son uses and when this happens to my TV box he has...