MikeF57
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Billed for Netflix that I do not have
Is anybody else having this problem? For months now I have been billed £17.99 for Netflix premium that I do not have. It is described as a Stream Subscription. I do not have any TV services from VM, I only have broadband. I have never requested Netflix. The first few months I called up to complain and was given a credit on my bill. Each time I was told that Netflix would be removed from my account but it never was. I have sent a number of emails and each time I am advised to contact Netflix to cancel the subscription. I have called Netflix who confirmed I do not have an account with them. I am tired of this constant over billing and appalling customer service. Has anyone else had this problem and if so how did you manage to solve it? Would be grateful for any help or advice.7.3KViews2likes35Comments