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Missing Omnibox Cover

Joining in



The omnibox cover at my flat is missing and the wires are exposed. How can I arrange a replacement?



Very Insightful Person
Very Insightful Person

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Forum Team
Forum Team

Hi Tombarry92,

Thank you for your post and welcome to the community.

I'm very sorry to hear about the missing omnibox cover. 

We can certainly take a look into this. 

I will private message you now. 


Forum Team
Forum Team

Hi @Tombarry92 

Thank you for joining me on private message. Glad we've been able to get this sorted for you. If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed ☺



Here to help 🙂
Virgin Media Forums Agent