Forum Discussion

jonajackso123's avatar
jonajackso123
Settling in
2 days ago

Missing Omnibox cover

Hello.

We have just moved into a property and the omnibus has no cover and the cables running to and from it are in disarray. 

Can someone come round to fix, tidy, and sort out?

Address is [removed]

Photos:

Box is down the steps at [removed]

I’m sharing a what3words address to help you find this specific location. Tap to see exactly where it is:

[removed]

Mod Edit: Personal information removed

6 Replies

  • goslow's avatar
    goslow
    Alessandro Volta

    If you are a VM customer a VM person should reply here within a few days to help. If you are not a VM customer, VM does not usually work on unused cables unless there is a H&S issue.

    You should consider editing your post to remove your personal info from the public forum.

    • jonajackso123's avatar
      jonajackso123
      Settling in

      Thanks. I tried all afternoon to speak to a human via VM help but failed. So hopefully this helps. Thanks for removing the address, if that was you...

  • Hi jonajackso123 

    Welcome to the Community Forums. 

    Sorry to hear about the cabling concerns at your new home. Just to confirm, are you currently a Virgin Media customer, and are you the leaseholder or freeholder of the property? 

    • jonajackso123's avatar
      jonajackso123
      Settling in

      I am indeed a Virgin Media customer and we own the property.