Forum Discussion

Mjstone's avatar
Mjstone
Joining in
2 years ago
Solved

Missing external omnibox cover

The cover for my external omnibox is missing due to bad weather. The cables / connections are exposed. Can I please have a replacement cover so it can be repaired.

  • Hi Mjstone, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

    We're sorry to hear your omni box has it's cover missing. We can't send a replacement cover however we can arrange for an engineer to come and sort things for you. I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks,

  • Hi Virgin Media Team

    I have the same issue, omnibox cover is missing, exposed cables. 2 people works from home, I wouldn't want any disruption to service due to missing cover.

    Please could you arrange replacement cover.

    Many Thanks

    Sally 

     

    • Tudor's avatar
      Tudor
      Very Insightful Person

      The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

    • Kath_P's avatar
      Kath_P
      Forum Team

      Hi Minty24, 

      Thanks for coming to the community and letting us know that you're also having an issue with your omni box. I have sent you a direct message as well to allow us to book an engineer for you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

      Thanks, 

  • Hi Mjstone, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

    We're sorry to hear your omni box has it's cover missing. We can't send a replacement cover however we can arrange for an engineer to come and sort things for you. I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks,

  • Hi Mjstone, 

    Thanks for coming back to via private message to confirm your information. 🤩

    I have booked you in for the next available appointment and sent you details of the appointment via direct message. 

    Please let us know how the appointment goes. 😊

    Take care.

    • leemcdonald84's avatar
      leemcdonald84
      Joining in

      Hello Team,

      I’m having the exact same issue, would appreciate some support to get this resolved.

      Thanks & regards,

      Lee

      • Paul_DN's avatar
        Paul_DN
        Forum Team

        Hi leemcdonald84,

        Thank you for reaching out to us in our community and welcome, sorry to hear your brown box cover is missing and that this is effecting your services, so I can arrange for this to be fixed/ replaced, I have sent an invite into a private chat, please look out for the white envelope to accept.

        Regards

        Paul.

  • Hello Team,

    I’m having the exact same issue, would appreciate some support to get this resolved.

    Thanks & regards,

    Lee

  • The box outside my house has been broken off in the storm and all the ethernet cables are exposed. The internet speed sometimes cuts out too. Could it be replaced please?

    • Steven_L's avatar
      Steven_L
      Forum Team

      Hello JaneH82,

      Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having at the moment with you external box cover after the recent bad weather. I can arrange an appointment from here to have the cover replaced but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
      Kind Regards,
      Steven_L