I have recently moved into my property and discovered the box that covers the wires outside is missing. I have gone around in circles and spent hours trying to get Virgin to come out, I have been given an I.D. number but because I do not have an account directly with Virgin they are not prepared to do anything, any suggestions on how to get an engineer out?
Please post a photo to allow VM to assess the damage. If you wait here a day or two a VM Mod will pick this up and discuss. However, not being a customer, may be the sticking point. The wires themselves do not carry any dangerous voltage, so don't be concerned. If you really can't get VM out, you can buy those box covers on Ama**n ...
Many thanks, I was thinking I would probably have to do it myself, I am with Virgin but via a third party, so no direct account with Virgin just using their equipment which a Virgin engineer connected.
