Our external cable box cover is missing and I need to arrange a replacement as the cables are exposed to the rain. I can’t find anything online to help or get through to a human on the phone so posting here in hopes a support person can help me resolve this!
Please post a photo to allow VM to assess the damage. If you wait here a day or two a VM Mod will pick this up and discuss. Don't worry too much about the rain, as these cables and connectors are very robust.
Please post a photo to allow VM to assess the damage. If you wait here a day or two a VM Mod will pick this up and discuss. Don't worry too much about the rain, as these cables and connectors are very robust.
Thank you! Photo attached
Hey Cablebox,
Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of this happening to your omnibox cover, I can arrange an appointment from here to have a new cover fitted but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L
Hi Forum Team
We moved into a new build house and the cable box which is located in the driveway/pavement is open with no cover. The cables are exposed and I worry about damage to these with cars using the driveway. But fundamentally I worry that there are a lot of elderly people in this area and this hole represents a trip hazard, particularly at night.
I flagged this to Virgin a month ago but no apparent action has been taken and the hole remains.
I have attached a picture and would hugely appreciate this issue being resolved.
Thanks in advance.
Hi Joe
I called your customer service department on the 16th February ahead of an engineers visit to connect the internet. I was hoping the engineers would be able to cover the hole on their visit. When they attended on the 20th Feb they had not been advised about the hole so I flagged it to them, they weren’t able to cover it there and then and said they would flag it to their manager. I’ve not heard anything since, it’s been a month and the hole is still there.
I’d really like to get this resolved before someone trips and hurts themself on it.
Thanks
Please organise replacement cover for my house.
Hi JohnDJasper 👋
Welcome to our Community Forums and thanks for your post.
I am sorry to see your Omnibox is damaged.
Will pop you a PM 📩 now to get an engineer visit arranged and get this replaced for you.
Hope to hear from you soon 😊
Thanks for confirming the requested details via PM JohnDJasper
I've booked an engineer visit 👷 for you to come out and have the omnibox replaced. You can find confirmation of the visit via your 👉online account.
Please let me know if there are any problems with the date or time and I can look to reschedule this for you. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment.
Let us know how the visit goes! 😃
HI @Ashleigh_C
Pls find attached the image as requested.
Look forward to hearing back
Hi Ashley, Also FYI to minimize the duplicate work on your side I got this email from your colleague Razia.
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Job has been raised under reference 02/ 21746592
Kind regards,
Razia
Virgin Media O2 | Network Asset Support OCR | CTIO | Network Assurance
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