Forum Discussion

Donna234's avatar
Donna234
Joining in
2 months ago
Solved

Missing brown cover

We are missing the brown cover on our external virgin box. It has been loose for some time but following recent winds we have noticed today that it is missing leaving exposed wires. How can we get a new one?

  • Kath_P's avatar
    Kath_P
    2 months ago

    Hi Donna234, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear the external box has blown away in the wind. This is something we can certainly get sorted for you but in order to do that I'll need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Thanks, 

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 months ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • Kath_P's avatar
    Kath_P
    Forum Team
    2 months ago

    Hi Donna234, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear the external box has blown away in the wind. This is something we can certainly get sorted for you but in order to do that I'll need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Thanks,