Forum Discussion

Seedub's avatar
Seedub
Tuning in
2 years ago
Solved

Missing cable protection cover

Hi. I have lost the small cover that protects the virgin cable coming from street pavement to my garden. How can I get a replacement please. 


  • Seedub wrote:

    It was one like this: 


    The VM forum team should be able to arrange a tech visit to replace it. They normally reply here within a few days.

  • goslow's avatar
    goslow
    Alessandro Volta

    Seedub wrote:

    Hi. I have lost the small cover that protects the virgin cable coming from street pavement to my garden. How can I get a replacement please. 


    What specifically are you describing?

    This thing (a 'dolly') for the transition from pavement to a wall

    https://www.millsltd.com/default/cable-ducting-fttx-products/cable-entry-customer-lead-in/brown-dolly-cable-entry.html

    or the cable cover strip for cable running up a wall (bottom of same page) or something else?

      • goslow's avatar
        goslow
        Alessandro Volta

        Seedub wrote:

        It was one like this: 


        The VM forum team should be able to arrange a tech visit to replace it. They normally reply here within a few days.

  • Hi Forum Team,

    My cable cover is missing too, is it possible to come and install it back?

    Thanks

    • Zoie_P's avatar
      Zoie_P
      Forum Team (Retired)

      Hi ahh2021,
      Thank you for reaching out, do you have an image of this? 

      Zoie

      • ahh2021's avatar
        ahh2021
        Joining in

        Thanks Zoie for your quick reply. I have just pm you with the image.

    • Zoie_P's avatar
      Zoie_P
      Forum Team (Retired)

      Hi ahh2021

      Thank you for messaging with me and glad we could get this raised with our team. Please keep us posted.
      Thanks,
      Zoie

      • ahh2021's avatar
        ahh2021
        Joining in

        The cover is now installed and it's perfect, thank you so much!

        Albert

  • Anonymous's avatar
    Anonymous

    Hi,

    I have the same issue. The cable protection dolly is missing on a couple of properties on my street

    .

    I can PM the address. 

     

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team

      Hi Anonymous 👋 Thank you for your post and welcome to the Virgin Media Community 😀

      In order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

      Regards,
      Daniel

  • If it is easier, I would be more than happy to fit a new cover onto the wall if you were able to send one out perhaps?

    Appreciate your help

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team

      Thank you for responding chiragp 

      We can't send out the cover but let me get a private message sent across and we can arrange a cover to be fitted. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
       

      • NonVMcustomer's avatar
        NonVMcustomer
        Joining in

        Hi Ashleigh!

         

        Recently noticed that your cover is missing right outside my house. I have never been in contract with you but would expect you have an obligation to replace the cover? Many Thanks 

  • Hi nice friendly forum support people,  I'm missing my cover too. Looks like it was knocked off at some point. Would you be able to send a pm so I can share the photo and for you organise someone to replace it for me? Thanks