Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Disconnected account after home move
Hi, My VirginMedia account is displaying that it’s disconnected after setting up my new hub in my new house, any way of fixing this?
Connect app still reading old hub
I recently upgraded my hub but the connect app won't let me scan because my home network is still registered to my old hub. Its connected to my new hub and telling me what's connected, just won't let me scan the rooms. I've tried changing it but no l...
Re: Red light hub 3
Hi Zoie. I have the same problem with my hub 3. Any help appreciated. Thanks
Resolved! hub3 with permanent red light and warm to touch
My hub3 has has a permanent red light for a few days ... I have rebooted a few times, service seems same as always, getting good throughput, but the router is warm to touch.The router is in a well ventilated location, and for good measure ran the vac...
No connection
Hi, I'm using hub3, there is WiFi connection but no internet. Green light flashing, I've checked all the wires cables etc., Switched off and on few times, done two resets, there is no issues in area, but still not working. I need help
Hub 3 red light of death!
Hi, hub 3 has the solid red light that a lot of people have been experiencing on here. Tried switching it off for a while and resetting it but the red light still remains. Luckily everything is currently working fine but does the hub need replacing? ...
Resolved! Changing the ipaddress of the router
I have a Hub 3 router and don't want to swap the routers ip address but I need to use a different ipaddress for some work I do.I have an old netgear router but I can't get the ipaddress to stick within the settings of the netgear router.I also have a...
Internet drops, huge packet loss and low download speed
Hi, I'm experiencing huge drops now & almost all the day, This issue started almost a week ago, I changed the cables, updated the router, checked everything, putting the router in a cold place, making sure it's not heated up, nothing seems to solve i...
Resolved! Humorously named Virgin "Connect" app will not work with Hub 5
I've been with Virgin years - since they took over from Cable and Wireless! The engineer who installed my Hub 5 (I needed multiple phone sockets) told me that I should use theVirgin "Connect" app to test my Wi-Fi coverage and try order the Virgin Wi-...
Resolved! How do I assign a specific device to a specific WiFi pod?
We have a Hub 5 and two WiFi pods in our house. The TV in our family room often connects via WiFi to either the Hub router at the other end of the house or to WiFi pod one upstairs and therefore shows as poor connection and this affects the streaming...
