ContributionsMost RecentMost LikesSolutionsRe: Moving From VM Hi Dark, You have my sympathy. I've been with VM since the Blueyonder days and have had a few occasions to think about jumping ship. I got a message about renewing contract so I had a gander and decided to do it last month. BUT. When I looked at the email about my next bill, it had gone from £75 something to £115 something. Wow, you're having a laugh aren't you VM. I eventually got through on the phone and quizzed the bod who answered why they had hiked up the price. It's because I hadn't renewed my contact. Bolox I said, as I have the confirmation emails here in front of me. He could see no record of the contract being renewed. After some chat, I extracted a better deal, faster b/band plus Sky Sports so I can watch Newcastle United away games. And I'm now paying £ 72 something for 2 years. I hope this gives you hope to negotiate a new deal. Re: Home Phone - line is dead Apologies, I just assumed VOIP is being used. The main issue I have is that I can't use the phones in the house where I wanted them. Hey ho, progress I guess, but that's life. It really is swings and roundabouts with VM at times. Some days are good, some bad in the way things work. Re: Home Phone - line is dead Hi, I had a similar issue. VM sent an engineer who plugged a bit of kit into the router and then the phone into the bit of kit. I don't have a landline now, as we used to have. I think I now use a phone via the router which is actually VOIP. But I still pay for a landline. Re: Are there any humans that work for VM And all is OK. Yes, I did get to speak to a fellow human and they have been able to check and advise. Re: Are there any humans that work for VM I'll try the 0345 number. Re: Are there any humans that work for VM I tried 150 and all I got was an automated voice telling me to do this and that and I got no where. There was no press 1, 2, 3 etc. for which option I wanted. I'm sure there was. Re: Are there any humans that work for VM Thanks, but it would take me a while to document my issues. It just seems to be ongoing and I need to bottom this out by speaking to someone who will understand what is happening. Are there any humans that work for VM I need to complain about my bill, but I can't speak to anyone. Does anyone know what number I can call? I've tried 150 but that doesn't let me get anywhere. Re: I am unable to access my emails Oh dear, brain fade. I cleared the cookies and all is OK. I am unable to access my emails For several days, I have been as the title says, unable to connect to my inbox using the web browser access. I get this - Am I alone?