Disconnected account after home move

[emckibbin]

Hi,

My VirginMedia account is displaying that it’s disconnected after setting up my new hub in my new house, any way of fixing this? 

[Kain_W]

Hi emckibbin,

Thanks for your post and welcome to the community.

Sorry to hear that the account details were not transferred, to get this rectified I've dropped you a PM to discuss further.

The message will appear within the envelope icon.

Regards,