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Hub 3 red light of death!

Dre19
Joining in

Hi, hub 3 has the solid red light that a lot of people have been experiencing on here. Tried switching it off for a while and resetting it but the red light still remains. Luckily everything is currently working fine but does the hub need replacing? Thanks. 

3 REPLIES 3

John_GS
Forum Team
Forum Team

Hi @Dre19 

Thanks for posting and welcome to the community.

Thanks for making us aware of the red light and what fault checks you've done. 

It'll need an engineer visit so I'll send a PM now to help.

Best wishes.

John_GS
Forum Team


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Hi John, I've had it switched off for a few minutes and reset the hub using the hole at the back. Scanned the WiFi using VM Connect and it's coming back fine but as the Mrs is working from home just worried it'll go off sooner than later. 

Thanks. 

John_GS
Forum Team
Forum Team

Hi @Dre19 

Thanks for joining me on PM and confirming your details to enable me to book the tech visit in for the red light on your router. The visit will be viewable in your online account where you can amend/cancel if needed.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill