Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
HiMy remote has started doing this odd thing where it seems to send the button signal twice. The white light on the box flashes twice instead of once every time I press a button. This makes the box seem to respond really slowly when going through men...
Hi hope someone can help , my V6 tv box has a constant red light for the last few weeks , ive looked on line and it says it could be over heating but its not that hot to touch , i have tried switching it off for hours at a time but when i turn it bac...
Hi, can anyone from VM help me please. I have had the ‘Green Screen Of Death’ coming up on our TV for the last 4 days. It says there is a fault on the DVR. I have rang ‘faults’ and they have told me they will send out a new hdmi cable as this is the ...
I have tried several times over the last few days to order a replacement remote control online. The last comment is you cannot place an order as you already have an order, then when I go to 'your orders' it states that I have no orders. I am very fru...
We are experiencing intermittent picture and sound breaking up on sky sports.Today on channel 515 (Golf) which was also showing in 511 (Main Sport) which was fine.The other day it occurred on other Sky Sports channels. Other, none Sky Sports channel...
I've read posts that Virgin have big button / high contrast / accessibility remote controls for the V6 box, which are easier for those with dementia / visually impaired. Could you please let me know how I can get one for my Mum?I would also like her...
HiOne of my V6 boxes is stuck in a continuous loop of rebooting, welcome etc.Tried the resetting, unplugging etc. but no change. Any help appreciated.thanks
Loss of pic and sound. Then black screen with sound then pic no sound. Been doing it for over a year, just had an upgrade to V6 and it's still doing it.
My vm email and password was used after a site I used had its data hacked. I have now changed mine but found that netflix subscription was added to my accont. If I go into the app on the v6 it is in some foreign language asking for a PIN. Netflix nee...
Hi, Can anyone from the VM help me, we have today got the ‘Green Screen Of Death’ come up on our TV 臘 Reading previous posts on this thread I take it it’s terminal, please help. Thank you..
