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Accessibility remote for V6 box - Mum has dementia

On our wavelength

I've read posts that Virgin have big button / high contrast / accessibility remote controls for the V6 box, which are easier for those with dementia / visually impaired.  Could you please let me know how I can get one for my Mum?

I would also like her registered as a vulnerable customer please.

Thank you.



Forum Team
Forum Team

Hey Jacklia, thank you for reaching out and we do have an accessibility remore control.

I will send you a PM so we can look at all of these for you.

Please keep an eye out for my message. cheers 

Matt - Forum Team

New around here?

On our wavelength

Unfortunately Matthew has advised that the high contrast accessibility remote for the V6 is no longer available. On the off chance anyone has one that is no longer needed, can you please let me know? It would be a huge help to my mum. Thank you