Forum Discussion

optmax's avatar
optmax
Tuning in
2 years ago
Solved

V6 remote rewind stopped working

A few days ago my V6 remote rewind button stopped working.

I have:

  • replaced the batteries
  • reset the v6 box
  • been sent from pillar to post trying to order a new remote
    • online through My Virgin Media request ends with a technical issue message
    • on the telephone 150 following the options says go online
      • online through My Virgin Media request ends with a technical issue message
        • ...

You get the picture.

Would some from VM please PM me?

Thanks

...

  • roy247's avatar
    roy247
    2 years ago

    The quickest way to get a remote would be to call 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone or wait for a member of the forum team to pick this up which could be 2 to 3 day's.

    When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

    There has been problems with the online for a long time.

     

2 Replies

  • roy247's avatar
    roy247
    Hero
    2 years ago

    The quickest way to get a remote would be to call 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone or wait for a member of the forum team to pick this up which could be 2 to 3 day's.

    When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

    There has been problems with the online for a long time.

     

  • optmax's avatar
    optmax
    Tuning in
    2 years ago

    Impossible to order new remote via telephone or website.

    Had to use online chat - another 40 minutes oc my life I won’t get back - but I did manage to get a new remote ordered on Tuesday and it arrived today.

    Problem resolved.