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V6 box error message about DVR

Magicmooner
Joining in

Hi, can anyone from VM help me please. I have had the ‘Green Screen Of Death’ coming up on our TV for the last 4 days. It says there is a fault on the DVR. I have rang ‘faults’ and they have told me they will send out a new hdmi cable as this is the fault!!! After reading posts on this forum, I understand that not to be the case, but it is terminal, please help!!! Many thanks. 

2 REPLIES 2

Zach_R
Forum Team
Forum Team

Hi @Magicmooner,

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear you're facing some issues with your TV box presenting an error. If this is ongoing for you today, please respond to the private message that I'll be sending your way shortly and we can go from there.

Thanks,
 


Zach - Forum Team
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Zach_R
Forum Team
Forum Team

Hi @Magicmooner,

Thank you for getting back to me via private message so that we could look into this for you. As we discussed there, a technician visit has now been scheduled and booked.
 

I'm unable to confirm the date/time of the booking publicly, but this can be checked and managed via the My Virgin Media online account. It may not appear straight away, but after an hour or so it should update and show it.

 

A fault technician visit is free of charge unless one of the below instances apply:

•    You are not present for the technician visit.
•    The fault is due to your own equipment.
•    The fault is due to damage caused by yourself or someone at the premises which we were not aware of.
•    The fault is due to theft, loss, or removal of equipment.

 

If any of the above apply, there will be a £25 charge which will be added to the next monthly bill.


You can find more information about this here.


Let us know how the visit goes either way.


Thanks,


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!