on 22-07-2023 19:25
My vm email and password was used after a site I used had its data hacked. I have now changed mine but found that netflix subscription was added to my accont. If I go into the app on the v6 it is in some foreign language asking for a PIN. Netflix need email the associated with this netflix user , which isn't mine. Vm say they can cancel app but netflix will keep billing vm.
Spent last 3 hrs going between netflix and vm.
I see in the T&C's Virgin reserve /the right to refuse payment to Netflix, that would lead to netflix canceling the user.
but how do I get Virgin to do that
How do I stop this.
Presumably Virgin could speak to Netflix giving the invoice details as ID , Netflix could then find the user and delete them.
on 24-07-2023 11:34
This is crazy! it's making me ill............
Netflix: I can't give them the email to identify the account as it's been changed by someone else who is now watching Netflix for free. I can't give Netflix the transaction details on the bill to VM to identify it either as that isn't on my VM bill.
VM: They have cancelled the subscription, but Netflix will continue to bill VM and VM will put that on my bill.
on 24-07-2023 16:58
Just tried the VM "reset my Netflix email" link from my Virgin Media login. It takes me to Netflix and says not found.
Going via Netflix app on tivo box I get the PIN screen for the unknown thief who is logged in, so without getting past that I can't click on "get help" to see the email address being used.
on 25-07-2023 09:22
Hi wotsupnow,
Thanks for your post and welcome back to the community/
Sorry to hear that you've been experiencing issues with removing Netlfix from your account.
So this can be investigated by the neccesary team I've dropped you a PM, the message will appear within the envelope icon.
Regards,
on 10-08-2023 09:48
It's two weeks now since a reply from PM's. I had an email from VM saying VM had been removed as the payment method for Netflix and I would be getting refunded the two months charges.
This months bill has a third charge and no refund.
Considering ditching VM altogether, been a customer 20+ yrs