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Red Button - V6/TiVo boxes

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Foxylady6264
On our wavelength

on ‎05-03-2024 20:19

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't  currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

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ModTeam
Moderator
Moderator

on ‎11-03-2024 15:27

Hi all,

Just as a small update to this, we said earlier the red button isn’t available on some of our boxes currently namely the v6 and TiVo boxes.

We’ve released a new red button app on our Stream and TV 360 boxes which we’re also planning for our other boxes including the v6.

We’ve decided that until the new red button app is available for the v6 and TiVo boxes we’ll keep the old app available. This means you’ll still be able to watch the EFL matches via the red button, but you won’t have the enhanced F1 and Tennis functionality until we roll out the new red button app to these boxes.

Thanks,

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Bid1
On our wavelength

on ‎05-03-2024 20:25

Seem ok on virgin  stream. I’m watching the mighty white V stoke city. The interaction is on sky sports football 

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Foxylady6264
On our wavelength
In response to Bid1

on ‎05-03-2024 20:30

It's worked in the past on our v6 box, think someone's not clicked the switch tonight. We're a goal up to. Hopefully a support person will reply at some point.

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Bid1
On our wavelength
In response to Foxylady6264

on ‎05-03-2024 20:35

Have you tried rebooting the box? 

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Foxylady6264
On our wavelength
In response to Bid1

on ‎05-03-2024 20:36

Yes, first thing we tried.

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Foxylady6264
On our wavelength
In response to Bid1

on ‎05-03-2024 20:39

My son's on twitter and people are struggling to watch other matches too. Whether it's a sky issue or virgin issue, it's not good enough. Thanks for the advice, hope you're enjoying the game?

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JimmyH07
Joining in

on ‎05-03-2024 20:39

Same here, rebooted twice. Also noticed commentary not working on Ipswich game……

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Foxylady6264
On our wavelength
In response to JimmyH07

on ‎05-03-2024 20:41

We've got commentary on the Ipswich game...crazy service.

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philce
Tuning in

on ‎05-03-2024 20:46

I can’t watch on my V6 box, but my mate with a 360 round the corner can!

what’s broken!

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nodrogd
Very Insightful Person
Very Insightful Person

‎05-03-2024 20:48 - edited ‎05-03-2024 20:58

Seems strange that Sky posted a press release earlier that makes no mention of tonight’s matches. Those from tomorrow onward are listed.

https://www.skysports.com/football/news/11095/12105601/championship-football-live-how-to-watch-games... 

Full red button functionality is now only being provided to V360 & Stream customers, for whom Sky have now provided an updated IP based interactive app.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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