Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
I have 2 boxes and the picture on live TV channels is atrocious. Wether sports, movies or terrestrial. And obviously recordings are effected. Plus the box in the front room now has a red light constantly on the front. Any help would be appreciated
Hi,A fair few of the programs we record to watch later on the V6 box are unwatchable - freezing, sound out of sync, pixelating etc.We tried to watch the first of the series The reunion last night and couldn't watch it so we ended up watching it on IT...
Hello,New router received yesterday as an upgrade/new contract. Installed fine and broadband working.However, i am now missing Sky Sports and cannot view Cinema either. V56 error message "channel not subscribed" Tried the refresh via help/settings a...
When VM exceed their limit of simultaneous broadcasting of BBC channels, shouldn't they compensate those that can't receive those channels? I was out this morning so set my box to record the world cup final, on BBC1 HD. When I got home, the channel w...
Issue 1 is my box has an intermittent fault which requires it to be rebooted every couple of days. When I renewed my contract recently (via a live chat) they said I needed to report it separately to get a new box. I have tried and tried to get past t...
I also have this issue. Live channels fine, playback or recorded programs are pixelated and jumping. Could a technician contact me please? I’ve tried to report on the phone but apparently I need a memorable word setup and I’m pretty sure I’ve nev...
I watch Dave quite a lot and recently it has become unwatchable beceause of picture breakup.
This is the short version. Just because Virgin's obstructive and impenetrable 'help' systems have almost driven me to suicide, doesn't mean all readers hjave to suffer the same.My V6 box remote started failing a couple of weeks ago. I spent ages get...
Dear allI noticed pixellation on Talking Pictures (448), and checking other channels it seems to relate to all of multiplex C077. Is this a known fault, or do any of you have suggestions?Thanks all.
V6 box remote had several buttons that stopped working. Swapped remotes between two v6 boxes and problem stays with the remote. Found so far that the suspect remote works ok if left in infrared mode. In fact the remote will no longer pair with the v6...
