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Bad picture on live tv

On our wavelength

I have 2 boxes and the picture on live TV channels is atrocious. Wether sports, movies or terrestrial. And obviously recordings are effected. Plus the box in the front room now has a red light constantly on the front. Any help would be appreciated


Very Insightful Person
Very Insightful Person

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

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Forum Team
Forum Team

Hi there @bigkev3579 👋 Welcome to our forum and thanks for your post 😊

Sorry to see that you've been having issues with the pictures on your TV service. I have checked our system and cannot see anything obvious that would be causing this issue. As this is the case I'll send you a PM to confirm your details so this can be investigated further.



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