cancel
Showing results for 
Search instead for 
Did you mean: 

Re: Picture distortion when playing back recorder programs on V6 box

D3P
Joining in

I also have this issue.  Live channels fine,  playback or recorded programs are pixelated and jumping.  Could a technician contact me please?  I’ve tried to report on the phone but apparently I need a memorable word setup and I’m pretty sure I’ve never had a memorable word, which means I can’t get help on the phone! Thank you, Debby

2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

Hi @D3P 

VM have recently updated My Virgin Media and you should be able to update the memorable word by logging in there. /my-virgin-media 

When logged in click on Account Settings >  Account Details > scroll down to Telephone Security Details  (memorable word) > and then click on Edit

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

D3P
Joining in

Thank you for that. The only concern I have is that I have to change my email address to a non virgin email to be able to do this. Is there a way of adding a memorable word without having to create and use a different email?