POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hello,We have been experiencing intermittent issues several times daily for months. All devices are connected via ethernet, so it's not a wireless issue. We also have had a new HUB 5 recently, so it is not the hardware itself either.I put a network m...
Recent service outage in my area. Since then there have been frequent short duration connection drops.I have had this issue before so please don't advise me to check any part of my internal network as it clearly is not the issue.I should not have to ...
Morning How do I get an engineer to come and check my Hub3 box? My WiFi keeps dropping out. I’ve done all the asked checks everything seems ok coming in but I think it’s when it gets to the router. Thanks for your help. [MOD EDIT: Subject title ch...
Our wifi is atrocious, has been for a long time now. Have contacted several times only to be told that from your end it's fine. We have had no lights on router for months and months and it continues to drop Internet out. I have been a customer for ov...
I have a residential broadband account at my address, 1gig fibre broadband only. The cable was run from the white box infront of my house around the side to the shed as that is where isn used.Is it possible, without any hiccups to the exiating lines ...
Hi all, I am trying to sure up a bit of security with my vpn and putting all my “smart” home devices onto my guest network as I understand this adds another layer of security for the main network and the devices connected to it.my question is whethe...
Hi, I started a new contract for the Gig1 package and ordered the hub on 05/07/23 but have not received the hub or an account number so I cannot contact Virgin for help.I received two emails straight after ordering, one with the contract summary and ...
Hi. I'm installing google nest with virgin hub 5. All seems OK and new network running. But I seem to now have 2 Wi-Fi networks, one from the hub5 itself and one from the Google nest. Do this conflict, or in any way impair each other? Also, have di...
The app has been updated today and now when trying to use the app it keeps saying Optimise your Wi-FiAccept this to run and it takes 15-20 minutes.Try using the app again and it comes up with the same messageAny advice as I now cannot use the app
