RT123
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Joined 10 months ago
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Re: Ongoing broadband and intermittent connection issues
No worries - good to hear that the mods contacted you but I’ll try to help you figure out exactly what is going on so you’ve got that info if an engineer is needed again 🙂 So with the router logs, I’ll try and explain these as well as I can: 1. Put 192.168.0.1 into a web browser 2. It may ask for a settings password - this password is on the bottom of the VM Hub/router. It will then ask you to change the password. Change it, then click ‘log out’ 3. Click check router status - there should be three tabs with the data I’m asking for - the network logs and upstream and downstream stats If you need further help, let me know and I’ll try my best!409Views0likes1CommentRe: Ongoing broadband and intermittent connection issues
Hi, If the V6 box is connected by WiFi, that may be the cause of the problem. Are other devices experiencing similar issues with disconnections? I (or one of the other members of this community) could check the router stats for you. To do this, go to 192.168.0.1 and copy the upstream, downstream and network logs please - it will fail the first time but second time it will post.429Views0likes3CommentsRe: Poor Customer service - installation
Sadly trying to upsell is not uncommon. I was on M250 or whatever it’s called - the Twitter team tried to make the account holder upgrade to Gig1, saying the Hub5 would improve things (was talking to them due to having a poor connection - had PostRS issues and power level issues etc) - fortunately I saw right through this. A similar thing happened on the first phone call to report the fault (agent tried to make us upgrade, so suspect it’s a policy thing) We had 4 tech visits before leaving - on the fourth tech visit, which was supposed to be a cable pull, the tech said there were no issues with the cable (clearly there was an issue somewhere) and (somewhat unexpectedly) replaced the Hub3 with a Hub5 (which, as I expected, improved absolutely nothing!)423Views0likes0Comments