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VM Connect app issues

Dialled in

The app has been updated today and now when trying to use the app it keeps saying Optimise your Wi-Fi

Accept this to run and it takes 15-20 minutes.

Try using the app again and it comes up with the same message

Any advice as I now cannot use the app



Forum Team
Forum Team

Hi @tom-t Thanks for your post and we're sorry to hear you're having an issue with the Connect App.


Have you tried clearing the data within the Connect App? 


These steps will help you do that: 


For your Apple device, if you're on iOS 15 then you can try this: Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the Connect App > Tap Delete Data. If you're on iOS 16 then just delete the app from your device, restart the handset and then redownload the app.

For your Android device, you can try this: Open settings > Apps > Connect App > Storage > Clear data / Clear cache.
Please try the above first, to see if this resolves the issue. 


If you need further assistance, please pop back here.