POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi. I’ve been expecting my third pod for months now. I received two pods previously however the intermittent WIFI persisted. I was told a third one may do the trick but unfortunately it never arrived. I proceeded to call customer service every 2-3 w...
We’ve had this booster for about a year with no issues - got home tonight having been away and when I switched it on it started to spark a lot and then started to smoke and now no longer works. How do I go about having replacements sent or upgraded m...
Thought it might actually be better on here to get support than the forum! Hopefully you guys have experienced or know what this could be.I got XGS PON installed Tuesday this week but am having intermittent disconnects (5 so far that I have been onli...
I'm overseas and my Internet back home has been down for over a week. How can I restart my hub remotely?
Hi,I have had a solid red light on my VM Super Hub 3 router for the past week. The hub is situated in a well-ventilated area, and I have tried switching it off and a factory reset which has not worked. I called the support line this morning and was t...
HiI'm receiving a SuperHub 5 on 25th October 2023. I am suspicious that the mains cord lead is not going to be long enough. For my SuperHub 3 I was able to use a 3rd party power supply with a longer cable, however for the SuperHub 5 I would prefer to...
How can I order some of the pods for home?I’m a new volt customers with the wifi max element added, I’ve got a temp cable run by your install team to allow for my printers/ pc's etc to get online. I need at least one pod to locate my hub in the actua...
Hi Virgin media teamI have signed up for virgin broadband last week and I received an email today about the Gone Away form.I’m not sure what this is about or anything that I should do.Thank you.
I have a similar issue in that I am out of country and unable to access any of the household devices so I'm unsure if it's a power related issue or internet. I saw from above you were able to check at least if the router is on. Would you be able ...
had a hub 3 with wi fi pod connected, changed to a hub 5 now can not get wi fi pod to connect to network, any advice would be truly welcome
