Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! Hub 5 Modem Mode not working
Hi, not sure if anyone has a similar experience, but I've always used my hub 5 in modem mode, had it for about a year without any issue, randomly it has swapped back to router mode and trying to switch it back into modem mode it just hangs at the scr...
Resolved! Permanent Red Light on Hub
HiMy Hub 3 is showing a permanent red light. The internet and WiFi are working fine.I have done the usual rebooting, leaving powered down and unplugged overnight and even the 30 second pin reset to no avail.Does this mean the router is on its way out...
Resolved! New user Q: Merge Bands???
Had VM 1Gig (Hub5x) installed yesterday. Tried using the VM app and I had this message pop up - is this something I should do and if it doesn't work is it easy to reverse?
Red light on Hub 3.0 router / slow internet
Hello,We've been having issues with our Hub 3.0 for the last few months where it's showing a stable red light on the front rather than a green/white light.I've read online that it's an overheating issue, but it doesn't feel hot to touch. Its been sat...
Resolved! Unable to order WiFi Pods
Hi I got connected this weekend on 1GB but some of the rooms are very low (poor) but when I follow the steps to order a wifi pod via the VM Connect app and select upgrade package I get a 'oops something is wrong message'. How do I go about obtaining ...
Connect App forcing me to optimise wifi
  All started this morning. Kept receiving a pop up stating that the network needs to be optimised to One wi-fi. The network was not perfect prior to this so I thought optimising my network might improve things further…this actually made my network ...
Virgin hub 5 not working with hive
Hi all, I’ve been upgraded to hub 5 from Virgin. How do I connect hive to the new router? I’m going round and round and no one so far seems to know. My hive currently has red light and therefore offline. Any help would be appreciated. The hive app do...
Terrible Packet loss and Ping Spikes
This is becoming an issue more often than having no issues at all now and is an absolute disgrace!My connection for simple websites and streaming seems to just about work but whenever I talk in Discord (for both work and pleasure) my ping spikes and ...
Hub 5 Ethernet ports stopped working, keeps restarting
I've a Hub 5 with 3 ethernet cables connected. 1 to an 8 port switch that feed multiple devices, a 2nd to the TiVo 6 box, a 3rd to smart TV. This setup has been working fine for years. Since last Saturday I've lost connection with both TV and Tivo bo...
Pre RS Errors Post RS Errors
Hello,I am using Hub5 and noticed my internet connection struggles from from to time.After initial investigation on router network status noticed Pre RS Errors Post RS Errors counts in Downstream channels, below is the log.Can someone let me know is ...
