Networking and WiFi
For queries with home networking and all things WiFi
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Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
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UNDERSTANDING KEY ASPECTS OF WiFi

UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
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Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
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  • 15 replies
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No Service and going in circles - VM Staff please help!

Hello all!Please if there is a VM tech support employee, please contact me to help. I am reaching a state of despair as I am going round in Customer Services circles and getting nowhere. Right now I have zero service for 36 hours.Background / Issue: ...

bdd005 by Joining in
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Virgin Media Connect app will not connect to Hub 5

Hub is set up and installed but trying to connect via the Virgin Media Connect app and it fails instantly after clicking through install process. Error message reads "We can't find your Hub. Looks like we've lost connection. Please try installing aga...

Internet cutting out

My Internet keeps cutting out ,,like 3 or more times a week. I have phoned to complain and still same problem. Did an online check and says nothing wrong ,,once I had there is a intermittent problem. Asked for a newer hub /box as mine is old ,got tol...

Bailey36 by Joining in
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  • 7 replies
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Resolved! Help with IP address

Hi, after installing hue bridge and 4 new hue bulbs I’m having issues connecting my own tv and laptop to the internet. It seems there an issues with IP addresses and something is interfering with other devices. I was told to get into my hub settings ...

GerryDC by Joining in
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  • 4 replies
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Home scan won’t work with hub5

I’ve had my hub5 for about 5 months now. I can’t get the home scan feature to work on virgin media connect app.It keeps coming back with the screen to say I need to be signed into my Wi-Fi network. I press on again and it just keeps repeating the sam...

MLHerald by Joining in
  • 888 Views
  • 10 replies
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Intermittent connection issues

As per the title, for the last few weeks I've been having intermittent connection issues and its starting to take it's toll.My hub says generally says that there is nothing wrong, I reset the hub and its fine for a while, sometimes a day or two, some...

Resolved! Hub 3 dropping connection

Hi, long term VM customer, first time poster.I used to run our Hub 2 in modem mode over the WFH period for some comms kit. Last year we had an upgrade to a new Tivo box and Hub 3, I replicated the swicthing into modem mode, and we would get occasiona...

MikeA3 by Tuning in
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  • 28 replies
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Using a surface pro and mobile phone away from home

Hi all.I use a work surface pro and having have no internet at the office for a while. I sometimes tether either my personal or work mobile but this can be quite a bit unreliable. Is there a way where I can use my home internet for my pro without ins...