Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having an issue with your Boostral 720. This isn't something we provide to residential customers.
Are you a business Virgin Media customer? If so, this forum is only for residential support and we're unable to help with business connections I'm afraid. If you have X, try getting in touch with the relevant team on @Vmbusinesshelp or these contact options here.
New around here? Check out the do's and don'ts, in our Community FAQs