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Hub 5 will not accept router password, even after reset.

percyw
On our wavelength

Hub 5 will not accept router password from printer label, even after reset. Tried to reset a number of times, powered off, but still cannot access the hub to change wifi settings.

Any help greatly appreciated.

15 REPLIES 15

jpeg1
Alessandro Volta

Just to check, have you done the reset correctly? After holding down the button, it's important not to turn off the power or disturb the Hub in any way. You have to leave it to restart in its own time.   Make sure you are using the router password, not the WiFi one. 

 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Client62
Hero

Regardless of what VM may write, a 60 second press of the RESET button appears to be needed to trigger  a VM Hub to begin the process of reverting to the shipping condition.

jpeg1
Alessandro Volta

Yes there are mixed messages on the required time. I always use and suggest 60 seconds. Others seem to manage with less. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

percyw
On our wavelength

Done all that, still can't access the hub after reset, using default password.

legacy1
Alessandro Volta

are you putting in Admin and not admin?

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jpeg1
Alessandro Volta

What message do you get in response to the password entry? Sounds like you may have a faulty Hub. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

percyw
On our wavelength

VM.png

legacy1
Alessandro Volta

but you have a hub 5 that shows a hub 3 

do you have HomePlug - Network Via Mains?

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jpeg1
Alessandro Volta

Well you are certainly connecting to the Hub, since it's giving you a normal response apart from the password message. I would report the Hub as faulty, but I'm not sure how easy it would be to get a replacement. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.