Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Appalling Customer Service
Hi,I’m posting here because I’m running out of patience and options with VM. I have experienced loss of service (currently paying for Gig1 broadband) since the 8th Feb. I was not told I needed an outlet port for the Hub either, not a problem. Enginee...
Resolved! Boosters not connecting to hub
Right so here we go again having issues with the hub just received a wifi booster tried to use the app but it can't find the hub been like this for weeks now I reset hub reinstall app but no joy so now to got two boosters that won't connect to hub th...
How can I get my faulty Hub 3 replaced?
Got back from holiday to find that all the wired Ethernet ports on my Hub 3 have stopped working, which is catastrophic as I normally run in modem-only mode with a better router and separate Wi-Fi access point. Reported the fault but got fobbed off b...
Connection Issues
Hi, been having issues with my service where it keeps disconnecting and reconnecting. My companies IT people say it may be because of a compatability problem with the virgin network and Cisco Any Connect that I connect to for my job. Is this correct ...
How do I order booster pod?
Recently become a new, broadband customer, although there has been a few issues along the way with intermittent Wi-Fi. Most of the problem is solved now and we have had one booster pod delivered which works well. However we have very poor Internet in...
New Router/hub request please
I have been getting a lot of intermittent connection lately and was going to get an engineer to come but I think it is the hub as am still on the hub 3. It seems to be fine for a week then if not turned on and off again it builds up loads of errors. ...
Resolved! Hub 3 Status & Clarification
I Have had a little bit of an issue with my Hub 3 as of late & I am after some clarification of If i have an issue or not,From what i have read on here my power Level forDownstream are perfectly fine (between -2 - 0 )Channel Frequency (Hz) Pow...
Virgin Media Connect Band Selection
Hi,I’m getting VM gigabit package next week and will getting the WiFi pods too. Does anyone know if I can choose what band I want the devices to connect to on the VM connect app? Thanks.
Hello, I recently to join fibre but my Hub5 package was missing the power supply.
Hello, I recently to join fibre but my Hub5 package was missing the power supply.
Move WiFi router to another room
Hi there, I have the same issue with my wifi router. I was wondering if I can book a non fault call out via this forum too. Many thanks [MOD EDIT: Post split to create own thread]
