Forum Discussion

stevenjp90's avatar
stevenjp90
On our wavelength
20 days ago

Superhub 3 Red Light Modem Mode

Hi all...

So I've just switched to modem mode and connected to my new wifi router (as the wifi from the superhub 3 is poor) doing so I've now got a solid red light, online indicates it's overheating? the thing is it's not moved from the past 5 months? without a overheat issue.

I've tried switching on and off still the same results! but surely being in the same ventilated area performing less (just modem mode) should be less stress on the hub right?

luckily it's currently working ok at the moment but it's only been in modem mode for about an hour, but I don't want it to konk out all of a sudden!

any ideas? 

Thanks in advanced.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    20 days ago

    Hi stevenjp90 

    You can relax.  The  red (or magenta) light colouring on hub 3 when in modem mode denotes it's working fine and is no longer in router mode and is not a sign of overheating.

    • stevenjp90's avatar
      stevenjp90
      On our wavelength
      19 days ago

      Thank you for your reply but, Magenta should give more purply notes in the light? (Just like the reply button on this forum?)... this is definitly red like traffic light red. 

      Looking at the virgin media site shows the following for the 2 different lights:

      Modem Mode shows as Purple (or Magenta) with Green phone and Internet lights displaying

      https://www.virginmedia.com/help/how-to/broadband/hub-lights/purple-solid-power-green-solid-internet-phone-lights-hub-3

      Overheating as just a Solid Red Light

      https://www.virginmedia.com/help/how-to/broadband/hub-lights/red-solid-power-light-hub-3

      I'll check the site later if it's not been updated to what you're saying then I suppose I'll have to see if I can get back in touch with Virgin about it, got fed up of waiting yesturday haha.

       

      Thanks again.

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        19 days ago

        Set the Hub to Router mode.  What colour is the LED?   As noted, in modem mode the LED is magenta, but as these old Hubs age, so does the LED.   What is red, may supposed to be magenta. 

        The important bit to note is if the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly.

  • Tudor's avatar
    Tudor
    Very Insightful Person
    19 days ago

    They are very cheap LEDs in the hubs and can give a range of colours. Only sure fire way to check it out is to put the hub back to router mode, if the LED then remains red the hub will need replacing. If it goes back to white/yellow/orange the hub is fine and you can resume modem mode.