Hi there, how do I go about giving positive feedback for the technician that installed a new system at my home today? I don't have access to the email account on record (where the survey email is being sent!) but I think his service needs rewarding. Any help would be much appreciated. Thank you - PJ
Hello pjfitz
Thank you for taking the time to post in regards to your recent visit. We're pleased to hear the technician visit was a good experience and that you have taken the time to raise this via the forums.
We can check this and ensure the technician and they're manager are made aware of this, credit where credit is due. You mentioned issues with an email account, is this still causing problems?
Rob
Hi Rob,
Many thanks for your reply. He was really great, I've attached his name and what I think is his service number below:
Adam 79164
Re the email account, yes unfortunately this still isn't working. I did ring to speak to someone and they were very helpful, but it still says my inbox is unavailable. Any help with that would be greatly appreciated. Thanks again for taking the time to reply.
Pat
Thanks for letting me know pjfitz, I'm happy to pass the feedback on to Adam and his manager.
What did the team advise during the call? Did they raise this with our support team or advise the next steps?
Rob
Hello Robert could I please leave some positive feedback too. I can't find any other way to do this. My name is Andrew Macnamara and my account is removed. I had a technician come on Saturday morning and he was fantastic. Please could you let him and his manager know how exceptional the technician was please if at all possible? His ID is 59654 sadly he didn't leave a name.
Many thanks
Andrew Macnamara.
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
Hello Andymac1980.
Thank you so much for your positive post and feedback for the engineer that attended.
So we can make sure he gets the recognition he deserves.
Can I send you a private message to get some details please.
Once that has been done we can let his manager know.
If you can check the Logo top right of your screen that would be great.
Regards
Gareth_L
hello,
i would like to leave feedback for an engineer who visited my property and installed my broadband.
he was very polite, very tidy and explained everything very well. and arrived on time.
install date 10th october 2023
removed
engineers name is - James removed 61177
account number - removed
hope you can please pass this on.
thanks ben
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
it was 2024 not 2023
Hello benji6923.
Thank you so much for taking the time to pass on positive feedback for the engineer that attended your property to install our broadband.
In a world where most people tend to complain, this is so refreshing to hear.
We will make sure this gets to James and his manager for you.
If you do need anything else, you know where we are.
Gareth_L
Hi there, I'd also like to give positive feedback (no survey sent via email)
Engineer ID: 46750
Engineer was extremely helpful and thoughtful during the installation 5/5!
Thanks 🙂
Hi adamhall612
Welcome to the community forums.
Thank you so much for taking the time to let us know that you were very happy with the engineer who installed you.
We will certainly pass this back to them and their management team.
Hello! I've also had a wonderful experience with an engineer who deserves the praise and recognition.
There is a link on the leaflet he left us virginmedia@qualtrics-survey.com however it doesn't seem to work/doesn't take me to any web address.
His name is Dylan 73751.
Dylan was extremely helpful and although we didn't find out how to resolve the problem (as this was an area connectivity issue), he stayed and tried various different ways to improve our connection. He also spoke to neighbours and realised it was an area wide issue and not just from our connection. He spent a lot of time with us and didn't show any signs of frustration/negativity when doing so!
Many thanks!
Fairooz
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Hi there, how do I go about giving positive feedback for the technician that installed a new system at my home today? I don't have access to the email account on record (where the survey email is being sent!) but I think his service needs rewarding. Any help would be much appreciated. Thank you - PJ
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How to give positive feedback for technician","moderationData":{"__ref":"ModerationData:moderation_data:5280214"},"body":"Hello pjfitz
\n\n
Thank you for taking the time to post in regards to your recent visit. We're pleased to hear the technician visit was a good experience and that you have taken the time to raise this via the forums.
\n\n
We can check this and ensure the technician and they're manager are made aware of this, credit where credit is due. You mentioned issues with an email account, is this still causing problems?
\n\n
Rob
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2023-03-13T12:14:13.143Z","lastPublishTime":"2023-03-13T12:14:13.143Z","metrics":{"__typename":"MessageMetrics","views":11577},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Broadband/community:virginboard:Wireless/message:5278277/message:5280214","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDUyODAzMzgsNTI4MDMzOA","node":{"__ref":"ForumReplyMessage:message:5280338"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDUyODAzMzgsNTQ4MTY2Mw","node":{"__ref":"ForumReplyMessage:message:5481663"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"477","rawBody":"Hello pjfitz
\n\n
Thank you for taking the time to post in regards to your recent visit. We're pleased to hear the technician visit was a good experience and that you have taken the time to raise this via the forums.
\n\n
We can check this and ensure the technician and they're manager are made aware of this, credit where credit is due. You mentioned issues with an email account, is this still causing problems?
\n\n
Rob
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5280214_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:5280338":{"__typename":"ModerationData","id":"moderation_data:5280338","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5280338":{"__typename":"ForumReplyMessage","uid":5280338,"id":"message:5280338","revisionNum":1,"author":{"__ref":"User:user:893672"},"readOnly":false,"repliesCount":3,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Wireless"},"parent":{"__ref":"ForumReplyMessage:message:5280214"},"conversation":{"__ref":"Conversation:conversation:5278277"},"subject":"Re: How to give positive feedback for technician","moderationData":{"__ref":"ModerationData:moderation_data:5280338"},"body":"Hi Rob,
Many thanks for your reply. He was really great, I've attached his name and what I think is his service number below:
Adam 79164
Re the email account, yes unfortunately this still isn't working. I did ring to speak to someone and they were very helpful, but it still says my inbox is unavailable. Any help with that would be greatly appreciated. Thanks again for taking the time to reply.
Pat
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2023-03-13T13:41:47.431Z","lastPublishTime":"2023-03-13T13:41:47.431Z","metrics":{"__typename":"MessageMetrics","views":11503},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Broadband/community:virginboard:Wireless/message:5278277/message:5280338","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDM5OjF8aW50LDUyODIxNjUsNTI4MjE2NQ","node":{"__ref":"ForumReplyMessage:message:5282165"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"468","rawBody":"Hi Rob,
Many thanks for your reply. He was really great, I've attached his name and what I think is his service number below:
Adam 79164
Re the email account, yes unfortunately this still isn't working. I did ring to speak to someone and they were very helpful, but it still says my inbox is unavailable. Any help with that would be greatly appreciated. Thanks again for taking the time to reply.
Pat
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5280338_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:5282165":{"__typename":"ModerationData","id":"moderation_data:5282165","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5282165":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:635985"},"id":"message:5282165","revisionNum":1,"uid":5282165,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Wireless"},"parent":{"__ref":"ForumReplyMessage:message:5280338"},"conversation":{"__ref":"Conversation:conversation:5278277"},"subject":"Re: How to give positive feedback for technician","moderationData":{"__ref":"ModerationData:moderation_data:5282165"},"body":"Thanks for letting me know pjfitz, I'm happy to pass the feedback on to Adam and his manager.
\n\n
What did the team advise during the call? Did they raise this with our support team or advise the next steps?
\n\n
Rob
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":2,"postTime":"2023-03-15T13:46:00.577Z","lastPublishTime":"2023-03-15T13:46:00.577Z","metrics":{"__typename":"MessageMetrics","views":11436},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Broadband/community:virginboard:Wireless/message:5278277/message:5282165","customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"256","rawBody":"Thanks for letting me know pjfitz, I'm happy to pass the feedback on to Adam and his manager.
\n\n
What did the team advise during the call? Did they raise this with our support team or advise the next steps?
\n\n
Rob
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5282165_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:924000":{"__typename":"User","id":"user:924000","uid":924000,"login":"Andymac1980","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-02-11T17:56:36.146Z"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:169"},"entityType":"USER","eventPath":"community:virgin/user:924000"},"ModerationData:moderation_data:5481663":{"__typename":"ModerationData","id":"moderation_data:5481663","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":"2024-02-11T18:02:27.129Z","rejectActorType":"member"},"User:user:518824":{"__typename":"User","id":"user:518824","uid":518824,"login":"Gareth_L","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2015-10-14T17:09:29.436+01:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.virginmedia.com/t5/s/virgin/images/dS01MTg4MjQtMTE2OTMyaTcxN0M4RTg2MkM5MTM5OUM"},"rank":{"__ref":"Rank:rank:74"},"entityType":"USER","eventPath":"community:virgin/user:518824"},"ForumReplyMessage:message:5481663":{"__typename":"ForumReplyMessage","uid":5481663,"id":"message:5481663","revisionNum":3,"author":{"__ref":"User:user:924000"},"readOnly":false,"repliesCount":6,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Wireless"},"parent":{"__ref":"ForumReplyMessage:message:5280214"},"conversation":{"__ref":"Conversation:conversation:5278277"},"subject":"Re: How to give positive feedback for technician","moderationData":{"__ref":"ModerationData:moderation_data:5481663"},"body":"Hello Robert could I please leave some positive feedback too. I can't find any other way to do this. My name is Andrew Macnamara and my account is removed. I had a technician come on Saturday morning and he was fantastic. Please could you let him and his manager know how exceptional the technician was please if at all possible? His ID is 59654 sadly he didn't leave a name.
\nMany thanks
\nAndrew Macnamara.
\n[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2024-02-11T18:02:24.574Z","lastPublishTime":"2024-02-14T11:45:00.948Z","metrics":{"__typename":"MessageMetrics","views":10199},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Broadband/community:virginboard:Wireless/message:5278277/message:5481663","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuMnwyLjF8aXwxfDM5OjF8aW50LDU0ODMyODgsNTQ4MzI4OA","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDM5OjF8aW50LDU0ODMyODgsNTQ4MzI4OA","node":{"__ref":"ForumReplyMessage:message:5483288"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"964","rawBody":"Hello Robert could I please leave some positive feedback too. I can't find any other way to do this. My name is Andrew Macnamara and my account is removed. I had a technician come on Saturday morning and he was fantastic. Please could you let him and his manager know how exceptional the technician was please if at all possible? His ID is 59654 sadly he didn't leave a name.
\nMany thanks
\nAndrew Macnamara.
\n[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5481663_3"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:5483288":{"__typename":"ModerationData","id":"moderation_data:5483288","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5483288":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:518824"},"id":"message:5483288","revisionNum":1,"uid":5483288,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Wireless"},"parent":{"__ref":"ForumReplyMessage:message:5481663"},"conversation":{"__ref":"Conversation:conversation:5278277"},"subject":"Re: How to give positive feedback for technician","moderationData":{"__ref":"ModerationData:moderation_data:5483288"},"body":"Hello Andymac1980.
\nThank you so much for your positive post and feedback for the engineer that attended.
\nSo we can make sure he gets the recognition he deserves.
\nCan I send you a private message to get some details please.
\nOnce that has been done we can let his manager know.
\nIf you can check the Logo top right of your screen that would be great.
Regards
Gareth_L
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-02-14T10:18:41.589Z","lastPublishTime":"2024-02-14T10:18:41.589Z","metrics":{"__typename":"MessageMetrics","views":10136},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Broadband/community:virginboard:Wireless/message:5278277/message:5483288","customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"468","rawBody":"
Hello Andymac1980.
\nThank you so much for your positive post and feedback for the engineer that attended.
\nSo we can make sure he gets the recognition he deserves.
\nCan I send you a private message to get some details please.
\nOnce that has been done we can let his manager know.
\nIf you can check the Logo top right of your screen that would be great.
Regards
Gareth_L
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5483288_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:939838":{"__typename":"User","id":"user:939838","uid":939838,"login":"benji6923","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-10-15T13:20:27.379+01:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:169"},"entityType":"USER","eventPath":"community:virgin/user:939838"},"ModerationData:moderation_data:5577654":{"__typename":"ModerationData","id":"moderation_data:5577654","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5577654":{"__typename":"ForumReplyMessage","uid":5577654,"id":"message:5577654","revisionNum":2,"author":{"__ref":"User:user:939838"},"readOnly":false,"repliesCount":6,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Wireless"},"parent":{"__ref":"ForumTopicMessage:message:5278277"},"conversation":{"__ref":"Conversation:conversation:5278277"},"subject":"Re: How to give positive feedback for technician","moderationData":{"__ref":"ModerationData:moderation_data:5577654"},"body":"
hello,
\ni would like to leave feedback for an engineer who visited my property and installed my broadband.
\nhe was very polite, very tidy and explained everything very well. and arrived on time.
\ninstall date 10th october 2023
\nremoved
\nengineers name is - James removed 61177
\naccount number - removed
\nhope you can please pass this on.
\nthanks ben
\n[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2024-10-15T13:34:32.581+01:00","lastPublishTime":"2024-10-15T13:57:25.820+01:00","metrics":{"__typename":"MessageMetrics","views":404},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Broadband/community:virginboard:Wireless/message:5278277/message:5577654","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDU1Nzc2NTYsNTU3NzY1Ng","node":{"__ref":"ForumReplyMessage:message:5577656"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"1033","rawBody":"hello,
\ni would like to leave feedback for an engineer who visited my property and installed my broadband.
\nhe was very polite, very tidy and explained everything very well. and arrived on time.
\ninstall date 10th october 2023
\nremoved
\nengineers name is - James removed 61177
\naccount number - removed
\nhope you can please pass this on.
\nthanks ben
\n[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5577654_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:5577656":{"__typename":"ModerationData","id":"moderation_data:5577656","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5577656":{"__typename":"ForumReplyMessage","uid":5577656,"id":"message:5577656","revisionNum":1,"author":{"__ref":"User:user:939838"},"readOnly":false,"repliesCount":5,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Wireless"},"parent":{"__ref":"ForumReplyMessage:message:5577654"},"conversation":{"__ref":"Conversation:conversation:5278277"},"subject":"Re: How to give positive feedback for technician","moderationData":{"__ref":"ModerationData:moderation_data:5577656"},"body":"it was 2024 not 2023
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"22","kudosSumWeight":0,"postTime":"2024-10-15T13:35:06.969+01:00","lastPublishTime":"2024-10-15T13:35:06.969+01:00","metrics":{"__typename":"MessageMetrics","views":449},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Broadband/community:virginboard:Wireless/message:5278277/message:5577656","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDM5OjF8aW50LDU1Nzg0NDUsNTU3ODQ0NQ","node":{"__ref":"ForumReplyMessage:message:5578445"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"27","rawBody":"it was 2024 not 2023
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5577656_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:5578445":{"__typename":"ModerationData","id":"moderation_data:5578445","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5578445":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:518824"},"id":"message:5578445","revisionNum":1,"uid":5578445,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Wireless"},"parent":{"__ref":"ForumReplyMessage:message:5577656"},"conversation":{"__ref":"Conversation:conversation:5278277"},"subject":"Re: How to give positive feedback for technician","moderationData":{"__ref":"ModerationData:moderation_data:5578445"},"body":"Hello benji6923.
\nThank you so much for taking the time to pass on positive feedback for the engineer that attended your property to install our broadband.
\nIn a world where most people tend to complain, this is so refreshing to hear.
\nWe will make sure this gets to James and his manager for you.
\nIf you do need anything else, you know where we are.
\nGareth_L
\n","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":4,"postTime":"2024-10-17T13:48:08.919+01:00","lastPublishTime":"2024-10-17T13:48:08.919+01:00","metrics":{"__typename":"MessageMetrics","views":417},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Broadband/community:virginboard:Wireless/message:5278277/message:5578445","customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"412","rawBody":"
Hello benji6923.
\nThank you so much for taking the time to pass on positive feedback for the engineer that attended your property to install our broadband.
\nIn a world where most people tend to complain, this is so refreshing to hear.
\nWe will make sure this gets to James and his manager for you.
\nIf you do need anything else, you know where we are.
\nGareth_L
\n","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5578445_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:941099":{"__typename":"User","id":"user:941099","uid":941099,"login":"adamhall612","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-11-03T06:08:30.061Z"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:169"},"entityType":"USER","eventPath":"community:virgin/user:941099"},"ModerationData:moderation_data:5585153":{"__typename":"ModerationData","id":"moderation_data:5585153","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:836455":{"__typename":"User","id":"user:836455","uid":836455,"login":"Carley_S","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-12-03T16:55:30.769Z"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.virginmedia.com/t5/s/virgin/images/dS04MzY0NTUtMTkwNTQwaUNERUI1NkE2QjEzM0JBOTM"},"rank":{"__ref":"Rank:rank:74"},"entityType":"USER","eventPath":"community:virgin/user:836455"},"ForumReplyMessage:message:5585153":{"__typename":"ForumReplyMessage","uid":5585153,"id":"message:5585153","revisionNum":1,"author":{"__ref":"User:user:941099"},"readOnly":false,"repliesCount":3,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Wireless"},"parent":{"__ref":"ForumTopicMessage:message:5278277"},"conversation":{"__ref":"Conversation:conversation:5278277"},"subject":"Re: How to give positive feedback for technician","moderationData":{"__ref":"ModerationData:moderation_data:5585153"},"body":"
Hi there, I'd also like to give positive feedback (no survey sent via email)
Engineer ID: 46750
Engineer was extremely helpful and thoughtful during the installation 5/5!
Thanks 🙂
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"191","kudosSumWeight":0,"postTime":"2024-11-03T06:11:57.516Z","lastPublishTime":"2024-11-03T06:11:57.516Z","metrics":{"__typename":"MessageMetrics","views":201},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Broadband/community:virginboard:Wireless/message:5278277/message:5585153","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDU1ODU4NTksNTU4NTg1OQ","node":{"__ref":"ForumReplyMessage:message:5585859"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"282","rawBody":"Hi there, I'd also like to give positive feedback (no survey sent via email)
Engineer ID: 46750
Engineer was extremely helpful and thoughtful during the installation 5/5!
Thanks 🙂
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\nWelcome to the community forums.
\nThank you so much for taking the time to let us know that you were very happy with the engineer who installed you.
\nWe will certainly pass this back to them and their management team.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"postTime":"2024-11-05T10:22:07.516Z","lastPublishTime":"2024-11-05T10:22:07.516Z","metrics":{"__typename":"MessageMetrics","views":176},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Broadband/community:virginboard:Wireless/message:5278277/message:5585859","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDM5OjF8aW50LDU1ODY4MjUsNTU4NjgyNQ","node":{"__ref":"ForumReplyMessage:message:5586825"}}]},"editFrozen":false,"body@stringLength":"580","rawBody":"Hi
Welcome to the community forums.
\nThank you so much for taking the time to let us know that you were very happy with the engineer who installed you.
\nWe will certainly pass this back to them and their management team.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5585859_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:5586825":{"__typename":"ModerationData","id":"moderation_data:5586825","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5586825":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:941410"},"id":"message:5586825","revisionNum":1,"uid":5586825,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Wireless"},"parent":{"__ref":"ForumReplyMessage:message:5585859"},"conversation":{"__ref":"Conversation:conversation:5278277"},"subject":"Re: How to give positive feedback for technician","moderationData":{"__ref":"ModerationData:moderation_data:5586825"},"body":"Hello! I've also had a wonderful experience with an engineer who deserves the praise and recognition.
There is a link on the leaflet he left us virginmedia@qualtrics-survey.com however it doesn't seem to work/doesn't take me to any web address.
His name is Dylan 73751.
Dylan was extremely helpful and although we didn't find out how to resolve the problem (as this was an area connectivity issue), he stayed and tried various different ways to improve our connection. He also spoke to neighbours and realised it was an area wide issue and not just from our connection. He spent a lot of time with us and didn't show any signs of frustration/negativity when doing so!
Many thanks!
Fairooz
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":1,"postTime":"2024-11-07T17:02:39.011Z","lastPublishTime":"2024-11-07T17:02:39.011Z","metrics":{"__typename":"MessageMetrics","views":236},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Broadband/community:virginboard:Wireless/message:5278277/message:5586825","readOnly":false,"editFrozen":false,"body@stringLength":"853","rawBody":"Hello! I've also had a wonderful experience with an engineer who deserves the praise and recognition.
There is a link on the leaflet he left us virginmedia@qualtrics-survey.com however it doesn't seem to work/doesn't take me to any web address.
His name is Dylan 73751.
Dylan was extremely helpful and although we didn't find out how to resolve the problem (as this was an area connectivity issue), he stayed and tried various different ways to improve our connection. He also spoke to neighbours and realised it was an area wide issue and not just from our connection. He spent a lot of time with us and didn't show any signs of frustration/negativity when doing so!
Many thanks!
Fairooz
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