Pod not connecting

[JohnH1819]

I installed a Hub 5 yesterday but the pod I have will not connect and so signal is now poorer in the rooms I obtained the pod for in the first place. 
Advice please. 

[jbrennand]

As you have a new Hub it needs pairing to the Pod in your account - that may not have happened yet - so call the equipment activation number on - 0800 953 9500 (follow options) and check with them. You will need the Model numbers, serial numbers/MAC addresses off the barcode stickers of Hub and pod and also your account number

[Zoie_P]

Hi @JohnH1819, 
Thanks for your post and welcome to forums 👋
I am so sorry to hear you are having these issues, I can see you have not reached out to the team since your post. We can take a look into this for you. I will pop you over a PM just keep an eye out for the little envelope 📩👀
Thanks,
Zoie

[JohnH1819]

thanks. I will look out for it but am a complete novice re these types of communication and the associated jargon. 

[Steven_L]

Thanks for coming back to us JohnH1819, the private message should be with you now.

If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox.
If you are on a mobile/tablet device then click on the little circle icon in the top right  and then select 'Messages'.

Kind Regards,

Steven_L

[Steven_L]

Glad to hear that your pods back up and running 👍

Please let us know here on the forums, if you have any further issues.

Kind Regards,

Steven_L