POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi All,Since Monday for some reson my Virgin Media will not let me connect to anything 'Slack' related. This includes the website, mobile app, and desktop asp. I use Slack for work so its become a real pain. I have tried using the same laptop on a di...
So I've joined Virgin media. My fixed line speeds locally have been 15mbs and so I've been using 5g broadband via Three with good speeds, however their network is pretty unreliable. I believe I'm getting FTTP via XPON, there's a large black box on th...
I have a win 11 PC and have noticed that with the wired ethernet connection via a netgear switch and sometimes connected directly to the Hub 5 when I turn the PC on and launch chrome it can take a couple of mins for it to spring into action.As a quic...
Hello If I upgrade from a 500mb to a 1gb internet connection do I get supplied with new a modem/router and wi fi pods? I presently have a Hub 3 modem/router and 3 white wi fi pods Thanks in advance for any information supplied John
Hi,My Virgin wifi router permanently displays red rather than white/yellow. Router is working and and devices are connecting.Have tried switch off/on and manual/online reset etc no change.Understand that there were issues generally in my area (12) wh...
I am a new customer trying to test hub speed using the app, keeps saying unable to test hub speed ?
I've been wanting to return the kit since November last year. Recieved a box which none of the Yodel shops wanted to take back because they were looking for another barcode not just the one on the box. So I ordered another box. Same thing happened. N...
Could the fix be shared please? I seem to have a similar issue. Where devices further away connect to Hub, devices close to hub connect to pod. Its all gone vice versa recently. Surely devices should connect to the closest signal.
I've been with virgin for 2 months. I have never ever experienced such a poor ISP in my life. I have had outages almost DAILY. Each time.i call I'm informed there is complicated/complex issue being investigated. When I call, I've asked about the cons...
I’m unable to view any of the uk pages after logging into my Hub 4, I get the login page and once logged in I just get a white page and a browser message advising the page is unresponsive, tried rebooting the hub 4 and tried with several browsers to ...
