johnasimmons
Superfast
Joined 16 years ago
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Re: Black Friday broadband upgrade
Hi there, I have not received any new equipment (it was to be a Hub 5) or any delivery notification from the courier. I did receive emails with confirmation & reference numbers at the time I placed the order online. can you help please many thanks in advance Kind regards John SimmonsBlack Friday broadband upgrade
Hi Last week - Thursday 27th November 2025 - I upgraded my broadband from 500mbs to 1gb on the Black Friday special offer online on Virgin Media's website. It stated I would be sent out a Hub 5 modem in 7 to 10 working days and then I can self-activate the 1gb connection (I've done self-install several times in the past). I received the two emails - one confirming the upgrade and the other with the order documents and contract attached. The thing is; when I log in to my VM account online or via the app there is no mention whatsoever of this upgrade even though I have the upgrade order number and relevant emails - is this normal? Kind regards John Simmons71Views0likes3Comments- 61Views0likes1Comment
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