Forum Discussion

johnasimmons's avatar
johnasimmons
Superfast
29 days ago

Signal strength

In the last few days the signal strength on both my TV360 boxes has dropped from GOOD to FAIR. I’ve done all the usual things (checked connections, tightened where necessary) but no joy. There is some pixelation on several channels as well

14 Replies

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      26 days ago

      Good morning johnasimmons 

      Thanks for posting and welcome to the community.

      We apologise for the pixelation issues you experienced with your television services the other day. Our teams worked to identify the fault as a priority and restored services as soon as we could.

      How's the signal strength on the boxes today? If still the same, can you ensure all the white cabling is finger tight, no kinks/cracks at all and then reboot?

      Best wishes.

      • johnasimmons's avatar
        johnasimmons
        Superfast
        23 days ago

        Hi

        I've checked that the white cabling is finger tight, no kinks or cracks & rebooted the whole system but still only getting a 'fair' signal strength

        kind regards

        John

  • Kahoot's avatar
    Kahoot
    Tuning in
    23 days ago

    If it has an attenuator fitted to the cable before it goes into the box, remove it.

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      20 days ago

      Thanks for coming back to the thread. 

      Is there still pixelation happening? If so, can you try a new HDMI cable for us to see if this fixes it? Also check a separate HDMI port on the TV as well.

      • japitts's avatar
        japitts
        Very Insightful Person
        20 days ago

        Faulty HDMI connections tend to exhibit as colour tints rather than picture breakup. They will also affect all content regardless of source.

        So check whether OnDemand and/or streaming services are affected as well as live broadcast TV. If they are, then the commonality is indeed the video output. If internet-based content is OK, then the likely culprit is the co-ax feed of live TV.

  • johnasimmons's avatar
    johnasimmons
    Superfast
    20 days ago

    I've tried both, still the same I'm afraid - also some channels are showing as signal is bad, some as fair

    I have 2 box's & 2 TV's and happening on both

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      15 days ago

      Thank you for checking. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

      Thanks,

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      11 days ago

      No problem at all johnasimmons, please let us know how the appointment goes and if you need any further help 😊