cancel
Showing results for 
Search instead for 
Did you mean: 

Re: Devices only connect to the WiFi pod and not the hub

serks
Tuning in

Could the fix be shared please? I seem to have a similar issue. Where devices further away connect to Hub, devices close to hub connect to pod. Its all gone vice versa recently. Surely devices should connect to the closest signal. 

 

2 REPLIES 2

legacy1
Alessandro Volta

Just send the pod back use hub in modem mode with a better wifi router with 1Gb ports

---------------------------------------------------------------

Ilyas_Y
Forum Team
Forum Team

Hey @serks Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues with the Wi-Fi connection you are having,.😢
Are you able to hard reset the Virgin Media hub? Pop a pin in the reset pin hole for 40 seconds located at the back of the hub.

This should reset the entire Wi-Fi connection and fix any issues. 🧾
Let us know how it goes.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs