Devices only connect to the WiFi pod and not the hub

[serks]

Could the fix be shared please? I seem to have a similar issue. Where devices further away connect to Hub, devices close to hub connect to pod. Its all gone vice versa recently. Surely devices should connect to the closest signal. 

[legacy1]

Just send the pod back use hub in modem mode with a better wifi router with 1Gb ports

[Ilyas_Y]

Hey @serks Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues with the Wi-Fi connection you are having,.😢
Are you able to hard reset the Virgin Media hub? Pop a pin in the reset pin hole for 40 seconds located at the back of the hub.

This should reset the entire Wi-Fi connection and fix any issues. 🧾
Let us know how it goes.

Kind regards,
Ilyas.